Shipping policy

1. Shipping Time

Domestic Orders in Japan: Orders will be shipped within 1-2 business days after placement (business days are Monday to Friday, excluding public holidays).

Pre-order/Customized Products: Shipping time is as indicated on the product page, usually 7-14 business days.

During holidays, promotional events, or force majeure events (such as natural disasters, epidemics, etc.), shipping time may be delayed. We will notify you via email or SMS.

2. Shipping Costs
Domestic Orders in Japan: Free shipping on all orders. Customs duties, import taxes, and other fees are borne by the seller.

3. Packaging Standards
Each product is packaged in a high-quality dustproof bag, and the outer box is a thickened cardboard box with internal cushioning material for protection.

4. Tracking
The tracking number will be sent to the buyer's registered email address/phone number within 24 hours of shipment.

Domestic orders in Japan can be tracked through the official websites of logistics companies such as Japan Post and Black Cat Delivery.

5. Return and Exchange Policy
No-reason Returns and Exchanges: Returns and exchanges are supported within 7 days of receipt (the product must be intact, labels unopened, and packaging complete). Quality Issues: Free returns and exchanges within 30 days for quality issues (such as loose threads, damaged hardware, etc.), with round-trip shipping costs covered.

Notes: Please contact us and provide photos/video verification before returning or exchanging.

Customized items are not eligible for returns or exchanges without a reason.

6. Special Notes
Out-of-Stock Handling: If an item in your order is temporarily out of stock, please contact you within 48 hours to discuss an alternative or refund.

Transportation Damage: Please inspect the goods upon receipt. If the outer packaging is damaged, you can refuse delivery and contact us. If damage is discovered after signing, evidence must be provided within 24 hours.

Customs Clearance Issues: International orders may be delayed due to customs policies. Please ensure you fill in accurate recipient information to avoid package returns due to incomplete information.

7. After-Sales Service
For logistics abnormalities (such as lost items, lack of updates for a long time), please contact customer service. We will assist in tracking and prioritize reshipment/refund.